Maintenance & Transportation

  • Office of Maintenance and Transportation –  (p)472-9576, (f)339-2825

    Hal Taylor, Director of Operations

    Valerie Mack, Assistant Manager of Transportation

    Bus Routes

    • Please call Transportation 423-472-9576

    School Transportation

    The school bus driver is often times the first person in the morning and the last person in the evening a student sees other than their parents.  It is the intention of the Cleveland City School’s Transportation Department to have that be a positive experience for every child every day.

     The Board of Education for Cleveland City Schools chose to implement transportation from the inception of the city school system even though it is an expensive service to provide.  School bus transportation is provided for the purpose of making sure that students who need transportation to receive an education are provided for.  In the State of Tennessee transportation to school is considered a privilege and not a right.  Safety is the first priority on our school buses and the students must behave in a manner that does not distract the driver’s attention from the road.  On the school bus the bus driver must be obeyed at all times even if the student disagrees or feels the driver is being unfair.  If a student ever feels they are having a difficult time with a bus driver please contact us at the Transportation Department or your child’s principle but the school bus is not the place we can allow for students to protest the bus driver. 

    In the event a student is repeatedly too distracting for the school bus driver to operate the vehicle safely, we will be forced to deny the student the opportunity to use school system transportation.  Fortunately, the overwhelming majority of our students are well behaved and transportation services are available to them without question.  Please look for the link on this page to the “Student Conduct Guide for Riding the School Bus” (formally known as the Student Bus Contract) and read it with your child so they understand the type of behavior expected of them when they ride the school bus.

    The Cleveland City School’s Transportation Department is financially supported by tax dollars and no student ever pays to ride a school bus.  Because we are a tax-based service we must operate within our means to provide transportation to students in every part of the city.  Door to door bus stops and customized bus stops are services we cannot feasibly provide as it would take resources away from the operation of our schools and negatively impact your child’s education.  We must also follow state and federal guide lines, regulations, and laws which affect our funding and dictate the proximity of our bus stops as well as the amount of time each student may be in transit.  Our department also uses resources from school system transportation authorities and educational organizations to establish the policies and procedures we adhere too.  While the way we set our bus stops may not always be agreeable to everybody, and it may appear to be simple to make changes, please be assured we do the best we can with the available resources, time restrictions and governing regulations that we must comply with.  What appears to be “simple changes” very rarely are.  It is our goal to take the students to school that need transportation to receive an education but we must do so within the parameters that are in place.   

    We carry up to 2700 students to and from our nine schools each day.  It is our mission to provide the students of Cleveland City Schools with a secure environment while aboard our school buses.  We are here to serve the parents and students of Cleveland City Schools, please call or email us if you have any questions or concerns about transportation.  (423) 472-9576,

    Beginning January 1, 2018 a new Tennessee law was enacted, (TCA-4962109). If you have any safety concerns about a school bus, please call 423709-8412.  


    Commonly asked Questions and Answers

    Q - How do I find my child’s school bus stop?

    A - On this website are listings of the schools and the bus routes. If you know the school your child is attending then you can look through the different routes to locate a stop nearest your residence.  You can also call the school office or the transportation office and we will locate the bus stop closest to your residence.


    Q - What information does my child need to ride the school bus?

    A - Once your child knows where their bus stop is located, the number of the bus, and the time the bus is at the morning bus stop they will need to complete a “Student Conduct Guide” and give it to the bus driver. They don’t need to have a Student Conduct Guide to ride the school bus initially but they will need to turn one in within a few days after they begin to ride.  Conduct guides can be obtained from the driver or printed from this website.


    Q - What time do students need to be at their bus stop?

    A - Students need to be at the actual bus stop (not on the porch or in the car) location at least five minutes before the bus stop time.


    Q - Why does my child need a Student Conduct Guide to ride the bus?

    A - The Student Conduct Guide serves several purposes. First, the contract explains the standard of conduct required for students to ride the bus so they can be safely transported to and from school. Secondly it acts as documentation for developing bus rosters, which are required by the state in the event of an emergency.  Finally, it acts as verification for state funding of the transportation department.  Funding from the State of Tennessee is needed for Cleveland City Schools to offer transportation to our students.


    Q - How do you determine the location of the bus stops?

    A - Bus stop selection is determined by federal regulations, state regulations, and industry standards developed by organizations such as the National Highway Traffic Safety Administration, National Association of Pupil Transportation, and National Center for Safe Routes to School. While the placement of a bus stop may not always make sense to parents and others observing from outside of the school transportation industry, the criteria is based on proven research from institutions such as Florida State University and the University of North Carolina.


    Q - How do I get a bus stop changed? I asked the school bus driver and they couldn’t move it.

    A - The school bus driver is not allowed to change the bus stops, all bus stops must be approved through the transportation office. If you wish to have a school bus stop changed then you may ask a bus driver for a school bus stop request form and return it to the driver or transportation office.  If you prefer you can email us your request at  We will evaluate your request and then contact you with our decision.  Changing a bus stop requires much more consideration and notification than most people think and it also creates work to update routes for the driver and schools.  We don’t change bus stops unless it is really a necessity.


    Q - I was told we live in a walk zone and a bus doesn’t serve our area, why not?

    A - In the State of Tennessee, regulations that affect funding require students living within 1.5 miles of the school to walk if they can do so safely.


    Q - Why won’t the school bus stop closer to our home?

    A - State of Tennessee, regulations that affect our funding require the bus stops be a minimum of .75 of a mile from one another if it is safe for the student to walk to the designated stop.


    Q - Can my child ride a different bus to a different bus stop in the afternoon closer to my work or their babysitter?

    A - No, we have regulations that call for students to be picked up and dropped off at the bus stop closet to their residence. In addition to the regulations when a student rides two different buses they take up the capacity of two students and our buses are already running at full capacity.       


    Q - How do I handle issues occurring with my child on the school bus? I tried to talk to the school bus driver but he told me to call the office.

    A - The school bus driver is on a tight schedule and cannot stop to talk.  We ask the drivers to have parents call the transportation office so we are aware of any issues that may be occurring and to prevent the school bus from being delayed.